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Help & Info


ONLINE STORE

E-mail: info@onoclothing.co.uk


Business Hours: Monday – Friday, 9:00am – 4:00pm

* Please allow 24 business hours for a response

EMAIL US

General Inquiries: info@onoclothing.co.uk


U.K. Wholesale: tommy@onoclothing.co.uk
Marketing & PR: jack@onoclothing.co.uk

DELIVERY & SHIPMENT

All ONO products are hand selected and while we try to ensure that all orders are delivered within 3-5 working days we may, from time to time, ask for a little patience as we are an independent brand trying to deliver quality from around the globe.

International shipping is available to the following countries at a flat rate of £10 per item:

Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Denmark, Finland, France, Germany, Hungary, India, Iran, Italy, Japan, Jordan, Liechtenstein, Luxembourg, Mexico, Montenegro, New Zealand, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, Cyprus, Czech Republic, Greece, Guernsey, Hong Kong, Iceland, Israel, Jersey, Malaysia, Malta, Monaco, Netherlands, Qatar, Republic of Ireland, Singapore, Slovakia, Ukraine.

 

RETURNS POLICY
  • Merchandise must be returned within 30days
  • Return form must be included
  • Merchandise must have all original tags attached
  • Items must be in their original form (NOT worn, altered, or washed)
  • We reserve the right to refuse a refund/ exchange if the items have any signs of wear, alterations, misuse or damage
  • ONO Clothing does not guarantee the exchange or credit for a defective item. If you believe an item is defective please give notice to info@onoclothing.co.uk before sending the item back.
  • You may use a shipper of your choice for a full refund, less the original shipping cost. To insure we receive your return/exchange please request a tracking number from your shipper.
  • We are not responsible for lost returns or exchanges.
  • Original shipping and handling charges are not refundable
  • All Refunds are issued to the original payment method

FREQUENTLY ASKED QUESTIONS

Select an item you like then select size and click on “add to bag” then continue shopping until you are ready to complete your purchase. Then, click  “Proceed to Checkout” to confirm your items. After you have made any changes and updated the quantities as desired, click “Check Out” to complete your order.
VISA, Mastercard and PayPal
AVOID FRAUD: An order confirmation with a copy of your drivers license and credit card may be required before processing an order. Order confirmations are to protect you against fraud.
You will receive an email confirmation shortly after your order has been placed. Please allow up to 2 business days for order processing. Feel free to contact us via email: info@onoclothing.co.uk


Once your order has been submitted, we begin processing your order, which entails a number of steps. During this time we cannot add or remove items from your order.
Once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are unable to modify or cancel your order.
Onoclothing.co.uk wants to ensure that you are completely satisfied with your shopping experience, but in case there is a problem, we gladly offer easy returns.
If an item from your order is out of stock, you will be notified via email and a refund will automatically be issued to the original purchasing credit card.
You can check your order status by logging into your account and clicking on “My Orders” in the left navigation bar. Once you’ve found your order, click “View Detail” to view your order details. Please allow up to 2 business days for order processing.

TERMS & CONDITIONS

Welcome to onoclothing.co.uk.  Please review the following basic terms that govern your use of, and purchase of, products from onoclothing.co.uk. Please note that your use of onoclothing.co.uk constitutes your agreement to follow and be bound by those terms.

GENERAL

We may, from time to time, change the terms that govern your use of onoclothing.co.uk. Your use of onoclothing.co.uk following any such change constitutes your agreement to follow and be bound by the terms as changed.  We may occasionally change, move, delete or add to portions of onoclothing.co.uk.

DELIVERY

All ONO products are hand selected and while we try to ensure that all orders are delivered within 3-5 working days we may, from time to time, ask for a little patience as we are an independent brand trying to deliver quality from around the globe.

International shipping is available to the following countries at a flat rate of £10

Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Denmark, Finland, France, Germany, Hungary, India, Iran, Italy, Japan, Jordan, Liechtenstein, Luxembourg, Mexico, Montenegro, New Zealand, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, Cyprus, Czech Republic, Greece, Guernsey, Hong Kong, Iceland, Israel, Jersey, Malaysia, Malta, Monaco, Netherlands, Qatar, Republic of Ireland, Singapore, Slovakia, Ukraine.

PRIVACY POLICY

onoclothing.co.uk collects customer information in an effort to improve our customer’s shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and postal address and credit card numbers, that you provide to us when you place an order, when you save your information with us or when you participate in a sweepstakes, promotion or survey. onoclothing.co.uk may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order – such as an order confirmation notice. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. Onoclothing.co.uk recognizes that it must maintain and use customer information responsibly.

ONO clothing will not rent or sell your e-mail address for any reason. ONO clothing shares information you provide to us when you participate in a sweepstakes with those companies with whom we have joined to offer these promotions as well as other companies whose promotions we think will interest you. We may disclose information about you to other members of the ONO clothing corporate family and as required by law. We do not share credit card information with third parties except for the purpose of processing payment for products you’ve ordered and as required by law.

If at any time you would like us to delete any of your personal information on file, please email customer service at info@onoclothing.co.uk



If you are under the age of 13, you are not permitted to submit any personal information to Onoclothing.co.uk. Onoclothing.co.uk is intended for users who are 13 years of age and older.